TelecommunicationContact Centre

How we can help

The Contact Centre is the heart of any customer service business. To be able to provide a 1st class experience to your customers you need a reliable, cost effective yet feature rich platform to operate from. Whether you’re a small business operating from a single office, or a NZ wide multi-branch organisation we have a solution to suit your requirements.

Extensive call reporting, Call Queue and Agent management, customiseable call flows and call recording are just some of the features available. Coupled with the SecureCom Telephony solution gives you a single platform to operate from. Whether you’re a low use phone user, a Call Queue agent or a Queue Manager, you all use the same user-friendly interface.

Queue Managers and trainers have full visibility over their agents performance and can easily see who is logged into queues, how many calls they’ve taken and even Barge/Listen/Whisper to train or assist with a diffucult call.

Why Us?

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Support

When utilised with the SecureCom Cloud hosting, SecureCom WAN, SecureCom SIP and TotalCARE we can provide an end-to-end managed solution. No need to waste time figuring which vendor you need to call!

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Bang for buck

Don’t need the full suite of features? We have different levels of functionality available so you only pay for what features you do need.

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Up-time

99.9% up time when using SecureCom Cloud hosting and SecureCom Enterprise Grade WAN.

We can also help you with

Cloud Based Solutions

Security

Managed Services

Infrastructure

Network Solutions

Data Recovery & Backup

Unified Communications

consulting services